OK, so from the looks of things here, old FIA Card Services hasn’t conducted a reasonable investigation into a consumer’s fraud claim per the Fair Credit Reporting Act. Big surprise??? NOT!!! As a matter of fact, the judge’s memorandum and opinion states that the consumer “asked to speak to a manager about this determination and claims that the manager called her a liar, laughed at her, and hung up.” Way to go FIA Card Services! Oh, again, NOT!
Below is an excerpt from the case:
Nancy Meyer was the victim of fraud when her live-in fiancé stole convenience checks from two of her credit cards and forged her signature to cash those checks. The question presented in this motion is whether defendant F.I.A. Card Services, N.A. (“FIA”) has shown its investigation into that fraud was reasonable such that, as a matter of law, it met its obligations under the Fair Credit Reporting Act when Meyer alerted it to the fraud. Since FIA knew the nature of the fraud and had specific requests from credit reporting agencies (“CRAs”) to verify the signatures on the checks, which it did not do, the Court finds that FIA has not made such a showing and denies FIA’s motion for summary judgment.