Thanks in advance for taking the time to try and help us figure this out …
About 4 years ago, my fiancee had a Verizon cell phone. As she was in a little bit of a financial bind, she was late paying it several times, but always managed to catch it back up. However, since I was living in Canada at the time, she had a USA-CANADA unlimited plan that she subscribed to which was about $39 or $49 flat fee unlimited. Each time she was late paying Verizon, they would drop the plan. So every month she would get a bill for $400-500, call them back, remind them of the plan, and they would straighten it out and rebill her at the #39-49 rate. After this happened a couple more times, she got sick of it and told them to cancel. She then signed up for a new phone service.
The next month, she received her final bill, and lo and behold, it was for a whopping $800+ … again, the call was made to remind them about the prepaid plan and this time they refused to give her back the refund. To make a long story short, this went on for a couple months and she was told finally that it would be resolved and a new bill sent. This never happened and about a month later, another bill for the same $800+ was sent. Suffice it to say she kept trying to no avail to have the amount reduced.
She gave up and decided not to pay it. (Big mistake I know!)
However, no further bills were ever sent, and no phone calls from Verizon were forthcoming.
About a year or so later, at a new address (so we know that they are aware of our new address, more on that later) we received a Collection letter from Solomon & Solomon requesting the debt be paid. We called and wrote them to explain the situation … that we would pay the amount we owed, but not the amount Verizon ‘said” we owed. No response.
Several months later, we received the same set of requests from Wolpoff & Abramson, LLP … same runaround. Same problem, only now they were asking for over $1000. Sent them a letter, no response.
About six months ago, my fiancees credit report show a negative mark from Palisades Collections. For the same debt … only this time we never received ANY form of notification (despite the fact that we know they have our correct address, see above)!
Is there anything we can do about this???
David (more…)