Mortgage Is All Locked Up….Unfortunately

Transcript of Mortgage Problem Video from wxyz.com:

[HEATHER] JILL BLAZE HAS WORKED HARD FOR HER HOME. SO SHE WAS FURIOUS WHEN HER MORTGAGE COMPANY REFUSED TO HELP HER – AFTER THEY ADMITTED THEY MADE AN ERROR ON HER CREDIT HISTORY.

JILL BLAZE TAKES PRIDE IN HER HOME.

BUT WHEN SHE MET WITH HER MORTGAGE BROKER BACK IN MARCH… JILL WAS IN FOR A SURPRISE.

[Jill Blaze/Homeowner] “I started the process to refinance my house, because I knew my interest rate was going to go up in September. She had then pulled my credit report, found out I had a late payment, delinquent payment, and I’ve never been late.”

JILL SAYS SHE CONTACTED HER LENDER – HSBC – TO DEFEND HER PAYMENT HISTORY.

[Jill Blaze/Homeowner] “I went to their website and pulled my payment history, and its right there, clear as day, that they screwed up, where they credited my account, and debited, and credited. You could see it was their error.”

JILL SAYS HSBC SENT HER THIS LETTER… ADMITTING THAT THE INFORMATION THEY REPORTED TO THE CREDIT BUREAUS WAS “SUBMITTED IN ERROR.”

[Jill Blaze/Homeowner] “I was upset. You know, you work very hard in your life to get your credit to a good score.”

JILL SAYS THE TROUBLE DIDN’T END THERE. TWO MONTHS LATER… SHE FOUND OUT THAT HER MORTGAGE WAS NO LONGER BEING REPORTED AT ALL TO THE CREDIT BUREAU’S. JILL SAYS SHE CALLED HSBC AT LEAST 50 TIMES IN ORDER TO GET HER MORTAGAGE LISTED AGAIN WITH THE CREDIT BUREAU’S.

[Jill Blaze/Homeowner] “They would go and say I don’t understand why we’re not doing that, and I’d tell them the whole speel – I’m trying to refinance, I can’t you guys are holding me up, you’re not reporting it. I just kept getting the run around over and over and over.”

NOW JILL FOUND HERSELF UP AGAINST A DEADLINE. COME SEPTEMBER FIRST… HER MORTGAGE RATE WAS GOING TO ADJUST, COSTING HER AN EXTRA $126 A MONTH.

[Jill Blaze/Homeowner] “I’m a little freaked out. It’s only $126, but $126 is gas now for a month. That’s a lot of money for a single person.”

SO SHE ASKED HSBC TO EXTEND HER CURRENT RATE FOR A FEW MONTHS… UNTIL THE REPORTING ERRORS COULD BE CORRECTED.

[Jill Blaze/Homeowner] “He basically said, there’s nothing I can do for you. And you feel very alone, you feel like you’re up against this huge company, and basically they’re there to make money, they’re not there to help me. They want to make the extra $126 a month.”

THAT’S WHEN JILL CONTACTED THE INVESTIGATORS. AFTER WE CALLED HSBC – TWO DAYS LATER, THEY OFFERED TO LOCK IN JILL’S CURRENT RATE FOR THE REST OF HER 30 YEAR LOAN.

[Jill Blaze/Homeowner] “I was very happy, you know, after you fight so long to get something, and I was only looking for 6 months, and they gave me the rest of my loan. So I can take my time, if I want to refinance down the road, so that’s fine.”

[HEATHER]

HSBC TOLD ME, BECAUSE OF THEIR PRIVACY RULES, THEY CAN’T TELL US WHY JILL BLAZE’S INFORMATION WASN’T BEING REPORTED TO THE CREDIT BUREAU’S.

BUT THEY DID SAY, HSBC “IS STRONGLY COMMITTED TO DELIVERING EXCELLENT SERVICE TO IT’S CUSTOMERS AND ACTIVELY ENCOURAGES CUSTOMERS TO CONTACT US DIRECTLY WHENEVER ANY PROBLEM ARISES WITH AN HSBC ACCOUNT. WE PLEDGE TO RESOLVE THOSE PROBLEMS TO THE BEST OF OUR ABILITY.”