TransUnion & The Dispute Process
“Therefore, the reinvestigation process set forth in the FCRA places the consumer reporting agency as the intermediary between the consumer and the data furnisher, in essence the arbitrator of disputes. This intermediary role, the highly competitive nature of the consumer credit reporting industry, and the consumers moral quandary to question not only ‘inaccurate’ information but all negative information, has caused the consumer reporting industry to incur millions of dollars of costs, incur the scorn of consumers and customers, and be an imperfect process.”
John W. Blenke
Executive Vice President
TransUnion
(source=ftc.gov/os/comments/fcradispute/OP-1209_092.htm)
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